Wednesday, 17 October 2007

Undeliverable, Undeliverable....

So, Tuesday came - exactly 6 days after the Client Alert was despatched from my Latimer Hinks email system (see here) and as you can see, the bounce backs keep coming in.

A little headway has been made. Demon "kind of" admitted it could be their fault. BUT numerous calls later to India and I don't have a direct contact to speak to or a direct line to call.

Apparently they are "looking into it" and "something strange is happening". When I mention that a few of the recipients network systems have crashed they say " we will escalate our response"

6 hours later, no escalation, no calls and no fix.

We manage to speak to a "Demon respresentative" (great job title) in the UK and are given a contact name and contact number. He will personally handle the problem.

It's now Wednesday. One week from the start of this disaster. The emails have stopped pouring in. I have received no further calls from the recipients of the email. The recipients i have spoken to say that the emails have also stopped for them.

GREAT - but what went wrong!?

I am waiting for a reason from Demon as to what the problem was. I will let you know the outcome. In the meantime I can now get on with some work - although I am reticent of sending further emails to more than one contact at the same time.

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