Thursday, 18 October 2007

The Tale of 1000 Emails - we have an explanation

Problem is now solved, thank goodness - here is the explanation and a copy of my letter to the affected referrers.

Re: Latimer Hinks Client Alert Email
The Tale of a thousand emails… and more

Wednesday 10th October I sent to you a Client Alert relating to Inheritance Tax and the transferability of the nil rate band allowance. Please believe me when I say I sent out the email once only!

Due to a technical problem which is explained below, you may have received hundreds, if not thousands of the same email. Not surprisingly (but very sensibly) you have probably blocked my address. This email address is now “safe” so please feel free to unblock me.

Following is an explanation from a customer relations representative at Demon:

“there were issues with another demon customer and the system that they use to collect and relay e-mails. This caused them to bounce e-mails back to Latimer Hinks as undeliverable, and started an e-mail loop. Whilst all clients would have seen this as originated by Latimer Hinks, this was not the case, as investigation showed it was linked to an addressee on the original e-mail.
After speaking with our Network Abuse team and the customer in question, it was confirmed that there was an issue with their system (Microsoft SBS2000), and they needed to either use an alternative mail system, or upgrade their system.
Further investigation has shown that no further looped e-mails are appearing, and it appears that this matter has been resolved.”

I hope that you found the first Client Alert of interest. Latimer Hinks do try to keep Clients/referrers informed of changes relevant to them – however we generally prefer a subtler approach to marketing which does not include the bombardment of email addresses.

If you do not wish to receive further Client Alerts, please let me know.

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